Triggered dispatch of communication at various stages of parcel movement.

Customer is never in the dark about progress of delivery. Simple, short and crisp communications are triggered to reach customer by SMS and email regarding progress – from the time delivery has been assigned, through the ‘out for delivery’ status, the ETA, and finally the actual delivery with recipient information.

Greater flexibility to customers who get to choose, the “when, where and how” of delivery.

This is the age of flexibility. Schedules will forever remain in a state of flux and availability of customers in a location can change at the last moment. Customers would love get their products delivered at a place and time of their choice, without disturbing routines, while receiving their much awaited parcel. The five different choices will meet every conceivable delivery choice/requirement of a customer.

Simplified returns removes the hassles and increases customer confidence.

Customers who are assured of smooth returns are more open to make a purchase, unshackled from the anxiety of having to return it within a specified time. Easy returns tips the balance in favor of a sale, nudging an undecided customer to proceed to checkout.